The client was a software development company engaged in 100% export of software services for clients in UK and US. The Brief
- To review operational processes and identify gaps if any.
- Write processes to cover gaps.
- Studied the existing processes on paper and in practice.
- Identified gaps in cross-functional processes.
- Developed processes in consultation with owners and users to plug gaps.
- Reviewed the impact on functioning of the organization for a period of three months.
- Reduced wastage of time and material through better coordination.
- Improved support services through a single window system integrating with several processes.
- Net savings of 60 man days per month.